How do businesses commit suicide?

1. Ignorance:
Customers are looking for you and you are not even aware. You are not accessible, approachable in this hugely connected world.

2. Incompetence:
Customers are approaching you but you are not responding on time. Not providing the right solutions to customer needs and problems.  Responding to calls, emails, and orders are slow and incorrect.

3. Indifference:
Existing customers are exiting and you are not inquiring the reason.

4. Insensitive:
Customers have been giving feedback and requests but you are rigid with your product, price, people, or process.

5. Inappropriate:
Inappropriate selection of people in an organization or inappropriate allocation of job. Using inappropriate modes of communication.

 

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