At times due to many reasons, we are headed by a person who is not so competent technically and otherwise. The person may have reached that position due to:...
“We need to be passionately compassionate.” The cliches in customer service like ‘ Customer is the king’ and ‘Customer is God’ seems to be a painful reality for those...
We all have heard Customer is the king, the customer is the boss, but do we all understand who is a customer? People generally believe that someone who uses or...
How do businesses commit suicide? 1. Ignorance: Customers are looking for you and you are not even aware. You are not accessible, approachable in this hugely connected world. 2....