Empanelled trainer and facilitator with POSSIBLERS. A business leader with a stable and proven track record of about 30 years in e-Commerce, Telecom and Media. Led PAN India Business, Hub and Circle operations to set up a new Business/Venture, function or a territory to build the organization, process, technology and then on to bring higher operational efficiencies. 14 years in e-commerce, Business Development, Client Relationship, Distribution, Channel Management, Marketing and Market Support in Media and Telecom. 15 years in Telecom Service - in Retail (B2C) and Business to Business (Data, Wholesale Voice and VSAT) domain managing Large Operations of Call Centers, Service Quality Experience, Onboarding, Billing, Collection, Retention, Communication, Business Transformation, Automation and Self Care. Since last year working in the space of L&D, and consulting.

Educational Qualification:
  • PGDBM (Marketing) from D.V.S.M. Institute of Management, Dehradun in 1988 (two years’ full time)
  • BA from Lucknow University in 1986 in Psychology, Anthropology and Mathematics
Specialized Trainings & Certifications:
  • Certified Grow More Coach – Executive and Leadership
  • IIM Ahmedabad Alumni in Feb’06. Have done General Management Program (3TP) for Middle Management from Indian Institute of Management, Ahmedabad.
  • ‘Leader as a Coach’ by Gallup
  • Trained from INSEAD, Singapore in Aug’09 on “Leadership in Action” Program
Work Experience (Training & Industry):

Training and Consulting Experience: One Year

  • He has delivered customized training sessions on Effective Sales Manager, building High Performance Culture, creating Sales Mantra, Objection Handling, Negotiation Skills, organization specific Case Studies, building B2B Corporate Sales organization, Customer Segmentation, etc. He has also done Assessment and Development Centers. The clients in the space of Media, eCommerce, Pharma and SMB.

Projects & Interventions:

  • Designed, developed and managed career-oriented technical training programs as an entrepreneur in the software field benefitting, over 10,000 aspirants over a period of 17 years.
  • Assessing participants in AC & DC for competencies, helping participants interpret their psychometric reports along with AC/DC results & coaching them in identifying developmental needs.
  • Carried out process audits, training and implementation at numerous automobile dealerships with many national and multi-national automobile manufacturers.

Industry Experience: 29 Years

  • Chief Operating Officer, February’12 to June’17,Printland Digital I Pvt Ltd
  • VP – Transformation Head, March’10 to February’12, Bharti Airtel Ltd.
  • VP – Service Operations Head, June’08 to February’10, Bharti Airtel Ltd.
  • VP – Trouble to resolve (T2R), February’08 to May’08, Bharti Airtel Ltd.
  • VP – Hub CSD Head, May’07 to January’08, Bharti Airtel Ltd.
  • GM – National CS Head, April’05 to May’07, Bharti Airtel Ltd.
  • DGM – CSD Head –UPW, Janurary’04 to April’05, Bharti Airtel Ltd.
  • AGM – CSD Head –UPW, May'01 to Jan’04, Escotel Mobile Com. Ltd.
  • Chief Manager – Distt. Ops Head, 1999-2001, Escotel Mobile Com. Ltd.
  • Zonal Marketing Manager, 1997-1999, Escotel Mobile Com. Ltd.
  • Asstt. Manager – RMD, 1989 – 1997, The Times of India
  • Marketing Officer, 1988 – 1989, I.E.PC. Ltd
  • Other Achievements:

    • Grew an eCommerce startup organization revenue from 2012 to 2017 up to 60 Cr per annum
    • Received ‘Best Customer Service Mentor Award’ for 2006 – 2007 from Chairman – Sunil Bharti Mittal in All India Bharti Customer Service Conclave
    • Received Business Excellence Award for 2005 – 2006 for “Best Function in NFP Performance”
    • CEO Award for 2005 – 2006 for being a Role Model for Customer Service
    • Received President’s Award for launching “New way of doing Business” – Comprehensive Channel Model in 2004
    • Won Call Center Trophy for 11 consecutive months between 2003 - 2004
    • - Won Best DOH award in Jan’01
    • Won Best Sales District Contest in July, Sept. & Oct.’99